e-GGRT Login Error: "userRoleId claim not found"

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Last updated: 1 day ago

Error you may see:

Login attempt failed. Please try again later, or contact the Help Desk for assistance. [Error details: userRoleId claim not found]

What does this error mean?

It almost always means e-GGRT and EPA's Central Data Exchange (CDX) briefly failed to communicate while you were signing in. It is an intermittent system condition — not a problem with your account, your password, or your permissions.

Because it is intermittent, it usually clears up on its own.

What should I do first?

Just try again. Go back to https://ghgreporting.epa.gov and sign in a second time. In most cases the second attempt succeeds.

It happened again. What now?

Work through these steps in order:

  1. Clear your browser cache and delete all cookies. In most browsers, press Ctrl + Shift + Delete to open the clearing window. On a Mac, press Cmd + Shift + Delete.
  2. Close every open window of that browser — not just the e-GGRT tab. Close any other browser sessions you have open as well.
  3. Reopen your browser and sign in again at https://ghgreporting.epa.gov.
  4. If it still fails, try a different browser than the one you started with.